A 99.9% Server Uptime
Our web hosting system is based on a steady, premium–quality hardware configuration and a heavily customized variation of Linux. This is why, regardless of what your site is, or how many website visitors you’ve got, or even if there’s a distributed denial–of–service attack, our physical servers will stay up and your web sites will remain online.
Our Linux web hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
If you’d like to deliver a top–notch hosting service, you can scarcely trust the default network configuration in a datacenter. We have built our own custom network in an attempt to ensure a mega–fast connection speed with the outside world.
And because of this, regardless of which datacenter facilities you choose: our USA datacenter, our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you can enjoy a guaranteed 99.9% network uptime. And this guarantee is valid with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are disappointed with our web hosting services, or if you consider them inadequate, or if you decide that you require a VPS web hosting plans instead of a cloud hosting account – we will give you a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain full control over your domains even when you cancel your account with us.
24/7 Technical Support
If you happen to operate a hosting firm, your tech support engineers are of vital importance. That is why we have conscientiously assembled a highly competent team of technicians, each with lots of years of practice behind his back. Thanks to them, we offer 24x7 support with each of our web hosting plans.
And not just that, we offer a 1–hour response time guarantee. All customer support tickets are replied to within sixty minutes and our average ticket response time is well under 20 minutes!