Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your assistance requests will be attended to in maximum sixty minutes after the trouble ticket or email has been submitted. If your issue requires further assistance from a system administrator, we will forward the support ticket or the e–mail to the person on duty, in a timely manner and we will leave a note to inform you that more time will be needed for reaching the optimal solution. Furthermore if you take advantage of our Managed Servers package, any of the services included there will be executed whenever you desire.
A Topflight Client Support Service
If you require any help using our Website Control Panel or with any of the apps that we have preinstalled on the dedicated hosting server on your behalf, do not hesitate to reach our help desk support team anytime through the ticketing system. Moreover, if you need assistance administering your dedicated hosting server, you can make use of the Managed Servers package, that includes OS updates every week, troubleshooting and software installation services, server monitoring and restarting services, data backup disk space, etcetera.
An Intuitive Help Section
Our Website Control Panel has been pre–installed for each dedicated web hosting plan. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on everything that you can do. Most instructional articles also video versions which show all the actions that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each Website Control Panel section.