24/7 Customer Support in Web Hosting
We acknowledge the significance of getting assistance promptly, that's why our web hosting services include 24/7 tech support along with various ways of contact. If you don't have an account yet, you can easily phone us or take advantage of our live chat and consult with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up buying a service that you can't use effectively. If you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional investigation. In contrast to the vast majority of suppliers on the market, we reply to all tickets within 1 hour, so you won't need to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive well-timed assistance, particularly if your website is not working efficiently for whatever reason. All our semi-dedicated hosting plans include 24/7 customer and tech support, so in case something happens, you're able to use a number of ways to contact us - phone line with multiple local numbers around the globe, live chat, emails and support tickets. The first two choices are for billing, pre-sales and common issues, which means that in case you do not have an account yet, for example, you'll be able to receive additional info about our services, or we can help you with less complex tech problems. The next two methods are for solely technical matters or everything which is more time-consuming due to the fact that it's quicker to track the dialogue between you and our tech support crew. The guaranteed maximum reply time for them is merely an hour, the typical one - 15-20 minutes, therefore you will not have to wait for a whole day in order to receive assistance as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
Every single VPS server package that we offer features 24/7 customer and tech support, so in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you can contact us anytime, even holidays and weekends. For your convenience, we supply different means of communication - telephone support with several local numbers around the globe, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters since it'll be much easier to track what is going on. The maximum guaranteed response time for all e-mail messages and tickets is one hour, however it rarely takes that long to receive support. In case you add the Managed Services upgrade that we provide, our admins will also support you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server through us, you are able to contact us at any time using different channels and the max time that you'll have to wait for a response is approximately one hour, so you can forget about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it's a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on the server. To contact us about a tech matter, you're able to open a support ticket through the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any basic questions or you'd like to learn more about our services before you order, you may also take advantage of our live chat or you can call one of the local numbers that we have in different countries around the world. In the event that you'd like to receive support for third-party software that you can't install or run effectively, you are able to add the Managed Services upgrade to your package and our sysadmins will assist you.