There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. This is the easiest medium of correspondence for different reasons. If no customer care staff member is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably be received. On top of that, you can copy & paste large pieces of info without having to worry about typographical errors, and in case a certain problem needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in the exact same place, so each party can always see the comments added by the other one. The downside of using tickets to contact your hosting provider is that they are typically separate from the hosting platform, which implies that if you need to supply info or to adhere to guidelines, you’ll have to use at least two different interfaces and this number may rise if you’d like to manage a couple of domain names. On top of that, many web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting an answer.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you are browsing your files or modifying various settings. The ticketing system is being monitored 24-7 by our technical support staff representatives and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get assistance. In contrast with other web hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you need and request info relating to any technical or billing issue. Plus, you can see a collection of informational articles, which will help you deal with the most commonly met problems yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated hosting plans, which means that you won’t require a different platform to get in touch with our customer service staff – you can do it on the spot in the event that you run into an obstacle. Posting a new ticket takes a few clicks of the mouse and finding an older one is just as easy. Using our intelligent search filter, you can swiftly find any ticket that you’ve posted in the past. You can submit a ticket whenever you want since our support staff representatives are at your service 24-7-365 and respond within the hour, although it seldom takes this much to obtain assistance. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about needing to log in and out of 2 or more platforms to solve a simple issue.