Integrated Ticketing System in Web Hosting
With a web hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you are browsing your files or modifying various settings. The ticketing system is being monitored 24-7 by our technical support staff representatives and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get assistance. In contrast with other web hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you need and request info relating to any technical or billing issue. Plus, you can see a collection of informational articles, which will help you deal with the most commonly met problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated hosting plans, which means that you won’t require a different platform to get in touch with our customer service staff – you can do it on the spot in the event that you run into an obstacle. Posting a new ticket takes a few clicks of the mouse and finding an older one is just as easy. Using our intelligent search filter, you can swiftly find any ticket that you’ve posted in the past. You can submit a ticket whenever you want since our support staff representatives are at your service 24-7-365 and respond within the hour, although it seldom takes this much to obtain assistance. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about needing to log in and out of 2 or more platforms to solve a simple issue.