If you’ve ever got any questions connected with the hosting service in general or you encounter a problem with your websites, you’ll have to contact the respective hosting company’s tech support team. It may not make any difference how swiftly they’ll answer when you have a query of a general nature, but a problem such as an unsuccessful application update, for example, may lead to your website becoming damaged or unreachable on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the website will be out of order. If you offer goods or services online, any downtime will disruptively affect your site and you may lose existing or prospective customers. A lot of hosting providers, primarily resellers, handle emails and trouble tickets within 24 hours, but in the Internet epoch that is far too long, as customers will scarcely ever go back to a website that’s not functioning properly for extended time intervals.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max response time for any customer support ticket that you open or any email that you send is just sixty minutes, even in case you contact us during weekends and official holidays. Whatever the essence of your inquiry or issue may be, we’ll lend you a helping hand momentarily and will give you the needed info to fix any problem with your websites. The real response time normally does not exceed 15 to 20 minutes, which goes to say that you can forget about waiting around for hours to get a problem resolved or even worse than that – waiting around one whole day only to receive an answer that more information is necessary while nothing is solved. We’ll assist you in a well-timed manner merely because we are aware of just how invaluable time can be in the dynamic online sphere. The sixty-minute response time guarantee is valid for any billing or technical enquiry that you might have connected with our Linux web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our mega-fast support services. You’ll receive an answer to any trouble ticket opened through the hosting Control Panel or e-mail sent to our client and tech support staff in no more than one hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes far less time to examine and resolve a problem. We will give you more information if the solution involves something that has to be done on your end. If you contact us during national holidays or weekends, the response time will be precisely the same and considering that our support team is available 24-7-365, you will get prompt help for virtually any billing, general or technical issue irrespective of the hour at which you contact us.