Despite the fact that this is not the mainfactor to help you identify a dependable web hosting company from a bad one and a reseller from a real supplier, having the option to call and speak with a live person is an indicator that you are not dealing with a one-person service provider and that you can get in touch with somebody every time you need assistance. The phone support for hosting services may vary from common to experienced, which means that the issues that can be resolved with a phone call vary based on the service provider. In most cases, these issues are simpler and include billing or first level tech issues because more difficult problems often require a support ticket where both you and the sysadmins can track the proceedings with a specific issue. Nonetheless, the option to phone call your provider can save you lots of time and efforts for the multitude of tiny problems which will eventually appear at the time you manage your web hosting account.

Phone Support in Web Hosting

As we have live telephone support 14 hours a day, you're able to call us and speak with one of our customer support agents to learn more about any of the Linux web hosting that we supply and make sure that our servers meet the system requirements for your web sites prior to buying anything. For your benefit, we now have telephone numbers on 3 different continents and you will be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you are already an existing customer, you can call about general and billing issues, or even about some technical ones. In case the situation is strictly technical or it can take longer time to handle, you will have to employ our ticketing system, which will allow both you and our tech support team to monitor the details given by each side.

Phone Support in Semi-dedicated Servers

Every time you want additional information about the semi-dedicated hosting plans that we supply, you are able to call one of the three support phone lines that we have around the world - in the U.S.A., the United Kingdom and Australia. By doing this, you have the option to check in advance if our solutions will be suitable for your sites. In case you are already our client and you've got a semi-dedicated account, you are able to reach us on the phone for fourteen hours every day about any billing or general queries. For strictly tech troubles you'll be able to employ our ticketing system in order to communicate with our technical support since someissues simply require additional time to be taken care of, but we will assist you over the phone with a lot of minor technical problems as well, saving you time and efforts.